Our Covid-19 Approach
The health, well-being and safety of our guests and colleagues are of paramount importance to us today and every day.
To provide you with a worry-free holiday, we are taking a number of actions to keep bringing you the highest standards and ensure you feel comfortable during your stay at Naxos Grand Hotel.
We have designed an action plan for the prevention of Covid-19 disease in accordance with the official health protection standards and protocols as issued by the Greek government, the Ministries of Health & Tourism, the Hellenic National Public Health Organization, and local health agencies.
Health Protection Measures Internal Organization
• An in-house Covid-19 coordinator is appointed by the Hotel’s Management.
• All heads of departments have followed an approved training course about Covid-19 prevention measures and are responsible for the implementation of applicable health and hygiene protocols.
• The company has established a continuous collaboration with a physician, who is being consulted about potential Covid-19 incidents and undertakes the necessary precautionary rapid tests.
Guests
• As an optional measure, any guest will be provided a protective mask for usage in internal communal spaces of the hotel in case requested.
Staff
• The health of our employees will be carefully monitored. All employees are encouraged to be temperature-screened prior to their arrival to work.
• All members of staff have followed the official training as approved by the Ministries of Health and Tourism.
Rooms & Public Spaces
• All the public spaces of the hotel will be equipped with hand sanitizers.
• Disinfection of rooms prior to arrival as well as deep cleaning of public spaces throughout the day will be performed by our dedicated housekeepers who will be focusing on high touch surfaces.
• Disinfection of key cards and keys – placement in a special container for disinfection.
Restaurant – Bar
• Hand sanitizers are provided in all restaurant tables and bars.
• All dining venues and kitchen areas are following the Ministry of Health guidelines for food safety and kitchen sanitization.
Transfer
• The driver is responsible for frequent cleaning and disinfecting the vehicle after the transfers.
Management of suspected case of Covid-19
• The hotel has an action plan to manage any suspected Covid-19 cases among guests or employees. In the case of a confirmed infection in the hotel premises, the disinfection of the premises, surfaces and objects is essential. The in-house Covid-19 Coordinator will be informed, so that more specific measures are taken and implemented in the form of a full cleaning- disinfection program, according to the respective instructions of the Ministry of Health and the Greek Public Health Organization (E.O.D.Y.).
Hotel policies/terms of stay & our commitment to health & safety
Check-in after 15:00 & Check-out up to 11:00 am.
For reasons of public health protection, we keep a record of all visitors to the accommodation. The data must be kept (Greek Government Law 2084B / 30/05/2020 Decision 1881/29.05.2020) so that it is possible to communicate with the close contacts of any COVID-19 impact, which may be identified later.
Maid, bed linen and towel change service, will no longer offered on daily basis. According to the regulation 1881/29.5.2020 as it is stated at the Official Greek Government Gazette and it has been enforced by law:
• Frequent maid during guests stay is not allowed (in order guests and hotel housekeeping staff contact to be avoided), unless it has been requested by the guest.
• The daily change of bed linen, pillowcases and towels is not allowed and carried out only upon the request of guests.
Should you require housekeeping, change of bed linen, pillowcases and towels, please ask the reception.
Breakfast type is buffet and it is served by a member of the hotel staff. Your are not allowed to get close the buffet counter / table.
Entrance and / or stay by non-lodgers in the hotel rooms is strictly prohibited.